# Support

Join our Discord: [**Join Here**](https://discord.gg/axiomtrade)

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**In trading servers, scammers often impersonate support staff or offer unsolicited help to gain your trust. Always disregard direct messages from individuals claiming to be support. Seek assistance only through private tickets.**
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***

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### Join Our Discord

To join our Discord server, click the link found above. If you do not have a Discord account yet, create one by following the sign-up prompts, then return to the link to join the server.
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### Verify Your Account

We require everyone to click the verification emoji to prove they aren’t a bot before accessing the server. This simple step helps us keep the community safe by limiting automated bot accounts from joining and spamming channels. It ensures that only real users gain access, creating a secure and organized environment for everyone.

<figure><img src="/files/Yj9JvBUGspX1DLwKOefU" alt=""><figcaption></figcaption></figure>
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### Ignore Any Direct Messages

Once you’ve joined, make sure to ignore any direct messages from people claiming to be support or offering help, as official assistance will only be provided through server channels.\
\
Turn off DMs from Server Members (Optional but recommended):

1. Right click the Axiom server icon!
2. Scroll down until you find "Privacy Settings"\
   ![](/files/8x39Ir2QlgU3POwLDGwF)
3. Turn "Direct Messages" option off\
   ![](/files/BNKLwfc6zJatcUrg4z8D)
   {% endstep %}

{% step %}

### Make a Ticket

Once you’ve joined the server, scroll up to the top of the channel list and look for the channel named “tickets.” Click on it and follow the instructions to create a support ticket so our team can assist you.

<figure><img src="/files/raNLrYPVuVQ236KEOQZ3" alt=""><figcaption></figcaption></figure>
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### Going To Your Private Ticket

After you create your ticket, make sure to click on the new ticket channel that appears on the left sidebar. This will open your ticket so you can provide details and communicate directly with the support team.

<figure><img src="/files/QO53hXe2Qr0BsDvlAfwF" alt=""><figcaption></figcaption></figure>
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### Providing Information & Waiting

After creating your ticket, make sure to provide detailed and accurate information about your issue. The more in-depth your explanation, the faster our staff can help resolve your question. Remember, our staff are working very hard to assist everyone, so please be respectful and patient while waiting for a response.
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